Privacy Policy
This privacy statement is effective as of 14th March 2024. data2cloud is committed to protecting the privacy of our customers and website visitors in the Sultanate of Oman.
Who We Are
data2cloud is Oman's certified cloud service provider, operating Tier 3+ data centers in Muscat. We are an Ooredoo company, accredited by MTCIT to host government and enterprise data locally in the Sultanate of Oman.
Registered address: P.O. BOX 874, PC 111, Muscat, Sultanate of Oman. Contact: info@data2cloud.om · +968 9436 1000.
Information That We Collect
Personal data we collect includes:
- Name, email address, phone number, and company details
- Billing and account information for cloud services
- Technical data such as IP address, browser type, and usage logs
- Communications you send us via contact forms or support channels
How we collect information:
- When you register for services or request a demo
- When you contact us via website forms, email, or phone
- Through cookies and analytics when you visit data2cloud.om
- From your use of My Cloud portal and cloud services
How We Use Your Personal Data
We process your personal data for the following purposes:
- Providing and managing cloud services and customer accounts
- Responding to enquiries, demos, and support requests
- Billing, invoicing, and contract administration
- Improving our website, products, and customer experience
- Complying with legal obligations in the Sultanate of Oman
- Security monitoring and fraud prevention
Your Rights
Under applicable Omani data protection law (PDPL), you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate data
- Request deletion where legally permitted
- Object to or restrict certain processing activities
- Lodge a complaint with the relevant Omani authority
To exercise your rights, contact us at info@data2cloud.om.
Sharing and Disclosing Your Personal Information
We do not sell your personal data. We may share information with trusted service providers who assist in delivering our cloud services, subject to strict confidentiality agreements. We may also disclose data when required by Omani law or to protect our legal rights.
Safeguarding Measures
data2cloud implements ISO 27001 certified security controls including encryption, access management, network segmentation, and regular security audits across our Muscat datacenters. All staff undergo security awareness training.
How Long We Keep Your Data
We retain personal data only as long as necessary to provide services, comply with legal obligations, and resolve disputes. Account data is retained for the duration of your service agreement plus applicable statutory periods.
Cross-Border Transfer
data2cloud primarily hosts customer data within the Sultanate of Oman. Where cross-border transfer is necessary, we ensure appropriate safeguards are in place in compliance with PDPL requirements.
Contacting Us
For privacy enquiries, contact our Data Protection team at info@data2cloud.om or write to data2cloud, P.O. BOX 874, PC 111, Muscat, Sultanate of Oman.